We Guarantee You'll Pass—Or Your Money Back
We're so confident in the StudyMex adaptive learning system that we offer an unconditional pass guarantee:
If you achieve 90% mastery in StudyMex and still fail the Mexican citizenship cultural exam twice, we will refund your entire purchase price (minus payment processing fees of approximately 3-4%).
How the Guarantee Works:
- Purchase StudyMex and work through the adaptive quiz system
- Reach 90% mastery across all topics (tracked in your dashboard)
- Take the official Mexican citizenship cultural exam
- If you don't pass, continue studying and retake the exam
- If you fail a second time, you're eligible for a full refund
To Claim Your Refund:
- Log into your StudyMex account
- Navigate to "Account Settings" → "Refund Request"
- Upload scans of both official rejection letters from the Mexican government
- Ensure the name on the letters matches your StudyMex account registration exactly
- Our team will review and process your refund within 5-7 business days
Important Requirements:
- 90% Mastery: You must achieve 90% mastery in the StudyMex system before taking the exam. This is tracked automatically in your dashboard. Mastery of a question is defined as
- Two Failures: You must fail the official exam twice. One failure does not qualify for refund.
- Proof Required: You must provide official government rejection letters for both exam attempts, in the same name as your account.
- Processing Fees: Refund is full purchase price minus payment processing fees (approximately 3-4%, or $6-8).
- No Time Limit: There is no time limit on when you must take the exam or request your refund.
Why We Can Offer This Guarantee:
The adaptive learning system works. When students follow the program to 90% mastery, they pass the exam. We've designed StudyMex to ensure comprehensive coverage of all government-required topics, and the spaced repetition system ensures long-term retention.
This isn't a marketing gimmick—it's a genuine commitment to your success. We only win when you win.
Note: This guarantee applies to the cultural knowledge portion of the Mexican citizenship exam only, not to language proficiency tests, background checks, or other citizenship requirements.