Privacy Policy

Introduction

StudyMex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mexican citizenship exam preparation platform.

By using StudyMex, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect only the minimum information necessary to provide our service effectively. We collect the following types of information:

1. Account Information

• Name: Your full name as provided during registration
• Email Address: Used for account access, communications, and support
• Authentication Data: When you sign in via Google or GitHub, we receive your email address and unique identifier from those services

2. Payment Information

• Payment Confirmation: We store payment confirmation numbers and transaction IDs
• Subscription Status: Whether you have active lifetime access

Important: We do NOT store credit card numbers, banking information, or other financial details. All payment processing is handled securely by Stripe, and they are responsible for securing your payment information.

3. Study Progress Data

• Quiz Performance: Your answers, scores, and progress on questions
• Mastery Statistics: Which topics you've mastered and which need more work
• Learning Patterns: Data used by our adaptive learning algorithm to optimize your study experience

4. Technical Information

• Device Information: Browser type, operating system, device type (for optimization)
• Usage Data: Pages visited, features used, time spent studying
• IP Address: Used for security and fraud prevention

How We Use Your Information

We use the collected information for the following purposes:

1. To Provide Our Service

• Create and manage your account
• Deliver adaptive quizzes and track your progress
• Personalize your learning experience
• Process your payment and grant access

2. To Communicate With You

• Send account-related emails (sign-in links, password resets)
• Respond to your support requests
• Send important service announcements
• Process refund requests (when applicable)

3. To Improve Our Service

• Analyze usage patterns to improve content and features
• Identify and fix technical issues
• Optimize the adaptive learning algorithm

4. To Ensure Security

• Prevent fraud and unauthorized access
• Protect against security threats
• Comply with legal obligations

Information We Do NOT Collect

We are committed to minimal data collection. We do NOT collect:

• Social security numbers or government ID numbers
• Physical address (unless required for specific refund processing)
• Phone numbers
• Demographic information (age, gender, ethnicity)
• Information about your citizenship application or status
• Browsing history outside of StudyMex

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

1. Service Providers

• Payment Processors: Stripe processes payments on our behalf
• Email Service: To send you sign-in links and account notifications
• Hosting Providers: To store data and serve the website

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

2. Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security threats
• Protect the safety of our users or the public

3. Business Transfers

If StudyMex is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will be required to honor this Privacy Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Data is stored on secure servers with access controls
• Authentication: Account access requires secure sign-in methods
• Regular Updates: We keep our security measures current

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Access and Correction

You can access and update your account information at any time by logging into your account settings.

Data Deletion

You may request deletion of your account and associated data by contacting us at support@studymex.com. Note that:

• We will delete your personal information within 30 days
• Some information may be retained for legal or accounting purposes
• Deletion is permanent and cannot be undone
• You will lose access to StudyMex and forfeit any refund rights

Marketing Communications

We do not send marketing emails. All our communications are service-related (account access, support responses, critical service updates).

Cookies and Tracking

We use minimal cookies and tracking technologies:

Essential Cookies

Required for the website to function (session management, authentication). These cannot be disabled.

Analytics

We may use analytics to understand how users interact with StudyMex to improve our service. This data is anonymized and aggregated.

You can control cookies through your browser settings, but disabling essential cookies will prevent you from using StudyMex.

Third-Party Links

StudyMex may contain links to external websites (e.g., government resources, payment processors). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

Children's Privacy

StudyMex is intended for adults seeking Mexican citizenship. We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

International Users

StudyMex is operated in the United States. If you are accessing the service from outside the US, your information will be transferred to and stored in the US, which may have different data protection laws than your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of StudyMex after changes constitutes acceptance of the updated policy.

For significant changes, we will notify you via email to the address associated with your account.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@studymex.com

Subject Line: Privacy Policy Question

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to know if we sell or share personal information (we don't)
• Right to delete personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@studymex.com with "California Privacy Rights" in the subject line.